How UI/UX Research Saves Lives!

Sameer Dixit
3 min readJul 3, 2021

In the future, what will doctors and patients have in common? Technology. It will replace physical space and equipment with wearable gadgets that will give vital readings about the wearer to the consultant. All in good time! But to make this convenient, UX design will have to be simple and as flawless as possible. Cutting-edge UX research will be at the heart of health-centered technology.

Telehealth devices act as a remote conduit between patients and doctors. These are underlying components of telemedicine. These devices help patients access medical expertise from the comfort of their homes or offices. These gadgets break distance barriers and save time in critical conditions. But it is important for the manufacturers to act in conjunction with UI/UX researchers to bring out the best possibilities. Identifying user problems and their preferences hold the key to the success of telehealth products and services.

It is critical that companies providing technical support to the healthcare industry spend adequate funds, time, and concern to develop a practical user interface for their products; only then, it provides the full benefit of technology to patients and professionals. Remote consultation depends a great deal on a user-centric interface.

Telehealth Technology and UI/UX Research

What is UI/UX research? It is tracking a user’s experience journey from the moment they buy a product to the time they use it. By mapping out their happiness, satisfaction, or annoyances, a company is able to understand their customers better. The companies can use this precious customer data to improve user experience and eliminate undesirable gaps, distractions, complexities that come in the way of heightened product satisfaction. Telehealth companies are banking heavily on UI/UX research to implement the latest breakthroughs in medical technology and gadgetry to improve user experience. Yes, UI/UX research is critical for telehealth device manufacturers.

Advantages of UX Research for Telehealth Technology

1. Customized Home Screen

A simple and easy-to-understand home screen offers an unmatched consultation experience. It saves time and trouble by showing only the required features to the patients and reducing technical jargon. It smoothens the flow of operations for the user and the consultant alike.

2. Simplified Workflow

UX research throws light on the features most likely used by patients. The inputs can be incorporated to develop a matchless user experience by reducing the number of clicks.

3. Proper icons

Intelligent use of icons and placing them in strategic locations improve the user experience. If the user is familiar with the product and wants a quick appointment, the design must allow for this. Nothing is more important than cutting the navigation maze and delivering solutions patients are looking for with a fast and responsive interface.

4. Good and eye-friendly fonts

Legible and age-appropriate font style enhances the user experience. The typography must be developed to facilitate a reader-friendly interface. UX research helps locate such fonts as are most likely found favorable by a vast section of users.

Investing in UX research is a matter of life and death for telehealthcare. It’s vitally important to invest in UX research: It avoids unpleasant user experiences that, in the end, have a bearing on the company’s products and its reputation. On the other hand, research-based UX and innovation can lead to a flood of solution-based products.



Sameer Dixit

Advertising copywriter, blogger, ideator. Absolutely thrilled to share the space graced by a global community of writers and thinkers. Love walking and reading.